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  • Mobile payments
  • Recurring payments
  • Web payments
  • Invoice payments

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  • Kiwibank Business Banking logo

Help Centre

  • Mobile payments
  • Recurring payments
  • Web payments
  • Invoice payments
  • Fetch User Guide – Card payments
  • Fetch Operating Guide for Direct Debits
  • Merchant resources

If you can’t find what you need please contact us on 0800 2 FETCH (0800 233 824) or email business.banking@kiwibank.co.nz

Web payments

  • Which shopping carts are supported by Fetch™ web payments?

  • Fetch™ User Guide for Card Payments

  • I'd like to know more about Fetch™. How do I get started?

  • How do I login to the Fetch™ system?

  • What can I do if I’ve forgotten my Fetch™ system password?

  • What is the Fetch™ system?

  • What is the difference between a Fetch™ system administrator and an authorised user?

  • What is Fetch™ web payments?

  • What is the difference between Fetch™ web payments and Fetch™ invoice payments?

  • How do I add Fetch™ web payments to my website?

  • I don’t have a shopping cart on my website. Can I still use Fetch™ web payments?

  • What will my customers see when they pay using Fetch™ web payments?

  • Which reports are available for Fetch™ web payments?

  • How do I refund a customer for a card payment made through Fetch™?

  • When will a customer’s payment appear in my account?

  • How will Fetch™ invoice me?

  • Do I need to comply with PCI DSS if I use Fetch™ payment solutions?

  • Do I need to worry about my providers being PCI DSS compliant?

  • Who is the best person in my business to take care of PCI DSS?

  • I have only a few card transactions. Do I need to comply with PCI DSS?


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Fetch Products
  • Mobile payments
  • Recurring payments
  • Web payments
  • Invoice payments
Help Centre FAQs
  • Fetch™ User Guide for Card Payments
  • Which shopping carts are supported by Fetch™ web payments?
  • I'd like to know more about Fetch™. How do I get started?
  • Fetch Operating Guide for Recurring Direct Debit Payments
  • What is the difference between recurring and instalment card payment plans?
Our Kiwibank Business Team can help you find the perfect payment solution
Call us on 0800 2 FETCH (0800 233 824)
Enquire online

Fetch terms and conditions, fees and charges apply. Fetch is only available for business banking purposes. The Kiwibank "Fetch" name, logos and related trade marks are owned by Kiwibank Limited.