How do I refund a customer for a card payment made through Fetch™?
If your customer has paid using Fetch recurring card payments, Fetch web payments or Fetch invoice payments, follow the steps below to process a refund.
- Log in to the Fetch system and go to the card transactions section
- Search for the transaction you want to refund by entering the receipt number in the search box
- Click on the transaction number and enter the required details in the refund box at the bottom of the page.
You will need to contact the Fetch team to arrange a refund for a Fetch mobile payments card transaction.