How do I refund a customer for a card payment made through Fetch™?

If your customer has paid using Fetch recurring card payments, Fetch web payments or Fetch invoice payments, follow the steps below to process a refund.

  1. Log in to the Fetch system and go to the card transactions section
  2. Search for the transaction you want to refund by entering the receipt number in the search box
  3. Click on the transaction number and enter the required details in the refund box at the bottom of the page.

You will need to contact the Fetch team to arrange a refund for a Fetch mobile payments card transaction.

More help