How do I set up a Fetch recurring direct debit payment plan with a customer?

This is a three-step process:

  1. A customer who would like to pay by direct debit against their bank account will need to complete the Fetch direct debit authority form and return it to you.
  2. Send the completed forms to us at Fetch by email to fetchpayments@kiwibank.co.nz or by fax to 0800 2 FETCH (0800 555 743) for Fetch to load into the Fetch System. We’ll complete the data entry and verification requirements and check that everything is in order. If the direct debit authority is accepted, we’ll load the details with your customer’s bank.
  3. When that’s all done, we’ll send a letter to your customer outlining the payment arrangements, including notice of the schedule of payments (if relevant).

The Fetch direct debit authority form should be forwarded to us at least 10 days before you want to initiate the first direct debit to allow enough time for processing.

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